Cable guys. They work for one of the worst, most unreliable utilities there is, they schedule some absurdly large window and hold you hostage waiting for them to arrive, often need to charge you extra to fix the problem, and if you’re especially unlucky, you get to see their butt crack.
But then you remember the cable company they work for is the devil and they’re just people doing their jobs. One mom recently had a cable guy who did his job and a lot more.
Jessica Nash Donnahoo has two children, the youngest of which, 2-year-old Sailor, has special needs, which include blindness and two brain defects, which make it difficult for him to communicate. On March 16, Sailor was having a particularly tough time.
“He has been crying all morning. I’ve been trying to soothe him while also meeting the needs of my two-year-old daughter, cleaning, washing dishes, and doing laundry while my husband works. It’s just been a tough day.”
She couldn’t have been relishing the idea of a visit from the cable guy, but he arrived anyway. And he did far more than fix Jessica’s TV. When Robert, the technician from Spectrum, got to their home, Sailor was immediately drawn to his voice.
“When Robert walked in and started talking, Sailor ran to him and reached up.”
The technician’s reaction inspired Jessica to post an open letter to Spectrum on her Facebook page.
“Robert didn’t seem bothered at all and, instead, held my son off and on for the whole 45 minutes he was in our home. He snuggled him close while I folded laundry. It was a huge relief to this tired momma,” she posted.
Her post, which includes a photo of Robert carrying young Sailor, has received over 600,000 likes and 165,000 shares. The man’s kindness will not soon be forgotten by a mom at the end of her rope, or, hopefully, by Spectrum.
“Robert could have walked in, rushed, and left but instead he saw a need greater than internet and met it. That’s beyond customer service- it’s humanity at its best. Robert deserves a raise… a promotion… something! He’s an asset to your company and I will never forget his kindness.”